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Terms of Sale

Terms and Conditions REMIEX Warranty

 

  1. Remiex International Corp, hereinafter “REMIEX”, assures its customers that all products marketed, through our official channels within United States of America, are new and original from the factory, without being an authorized distributor in the United States of America of those brands, and include the corresponding REMIEX Warranty. REMIEX grants a repair or replacement service warranty, at the discretion of REMIEX, for products sold in the United States of America market, through its official distribution channels, in the event of manufacturing defects, provided that the product has been properly used, having been applied a normal and legitimate use by the Customer.

 

  1. The REMIEX Warranty consists of the repair of the products, covering spare parts and labor necessary to remedy manufacturing defects, which may be caused by normal and legitimate use of the product under proper environmental conditions, as set forth in the user manual of the equipment, when applicable, or the replacement of the products, at REMIEX’s discretion.

 

  1. The Warranty period for each product is indicated in the corresponding quotation, and is effective from the date of purchase, indicated on the purchase invoice, which the Customer must present when requesting warranty repair of the product.

 

  1. In case that the Customer wants to make use of the REMIEX Warranty, given a failure of the equipment, first contact our remote customer service, in order to rule out it is an error of use, requesting warranty support, by contacting the number +17862977894 or email procurement@remiex.com , within its business hours, Monday through Friday from 8:30 to 18:30 hours, except public holidays or festivities.

 

  1. Once the diagnosis by warranty support, and if necessary to use the REMIEX Warranty for the repair of the products, through the same means will be indicated the steps to follow to make use of the REMIEX Warranty. All REMIEX Warranties will be covered at the REMIEX offices, located in 2330 Ponce de leon Blvd, Coral Gables, FL 33134.

 

  1. Warranty Exclusions. The REMIEX Warranty will be void in case of:
  2. Improper use or use other than that indicated in the user’s manual, handling damage (blows, falls, inadequate transportation and storage) and/or use in poor environmental conditions (excess humidity, high temperature, dust, etc.);
  3. Damage caused by natural catastrophes such as earthquakes, tidal waves, flooding, hurricanes, tornados, lightning, etc.;
  4. Defects caused by improper installation of the equipment;
  5. Intervention of the product by personnel not authorized by REMIEX;
  6. Amendments in the data of the purchase invoice and the non-presentation of the purchase document (receipt or invoice);
  7. Adulteration, absence or amendment of the manufacturing serial number, which was duly indicated on the purchase document (receipt or invoice);
  8. Modification of the original software of the product;
  9. Any type of damage in appearance, dents, discoloration, etc., not attributable to its manufacture.

 

  1. All products marketed by REMIEX are new and original from the factory. It is hereby stated that REMIEX is not an authorized distributor for the brands it sells. However, all products marketed by REMIEX are subject to the REMIEX Warranty. The products marketed by REMIEX under the Rockwell Automation, Inc brand are manufactured by the manufacturer of the brand. The products of this brand may have different date codes or serial numbers than the authorized distributor of the brand in the United States of America.

 

  1. No oral or written warranty other than those expressed herein will be recognized by REMIEX.

 

  1. REMIEX is not responsible for the results of the equipment failure or for the customer’s use of the equipment.

 

  1. Finally, REMIEX offers original and factory products, imported from abroad, at more competitive prices, always committing ourselves to comply with the prices and deadlines agreed with our customers, as well as with all the pertinent legal regulations in the United States of America.