Return and Warranty Terms
Items purchased from Remiex may not be covered by the manufacturer’s warranty because Remiex is not an “authorized” dealer of the merchandise. However, the item is covered by Remiex’s 1-Year Warranty, the terms of which are set forth below.
- Return Policy
1.1 Definitions of Product Conditions
(a) Remiex Engineering Preferred Product (REMXEP1)— The product is unopened in its original factory packaging.
(b) Remiex Independent Supply Chain New Level 1 (REMISN1)— The product is unopened in its original factory packaging.
(c) Surplus Never Used Original Packaging (RNXS1)— The product may be opened in its original factory packaging. However, products in this category may be part of an older series, style, weathered, or discolored.
(d) Surplus Never Used Remiex Packaging (RNXS2)— The product has not been put into service but is repackaged in custom shipping containers. RNXS2 may not include manual(s) or other accessories normally supplied when buying REMXEP1, REMISN1, or RNXS1. Products in this category may be part of an older series, style, weathered, or discolored.
(e) Previously Used / Remiex Certified (RUS1)— The product has been used previously and has undergone testing and repair to ensure functionality. Surplus may not include manual(s) or other accessories normally supplied when buying REMXEP1, REMISN1, or RNXS1. Products in this category may be part of an older series, style, weathered, or discolored.
1.2 Non-Warranty Returns
(a) If Customer is dissatisfied with any RNXS1, RNXS2, or RUS1 product purchased from Remiex, Customer may return the product within thirty (30) calendar days of the invoice date. A 25% restocking fee will apply to all non-warranty returns. Remiex does not accept returns of RNXS1, RNXS2, or RUS1 product based on the date manufactured or the cosmetic condition of the product or packaging. Refunds of RNXS1, RNXS2, or RUS1 product will be issued only upon receipt and testing.
(b) All REMXEP1, REMISN1, and REMQAVDSP products sold by Remiex are subject to the terms of any and all original manufacturer’s return policies that may apply. The ability to return REMXEP1 and REMISN1 items will vary depending on the manufacturer. Some manufacturers consider items to be non-cancelable/non-returnable after the purchase order is placed, yet others may allow returns with an applicable restock charge. Please ask Remiex’s sales representative at the time of the order if concerned about the returnability of the item. Remiex will attempt to accommodate any cancellations or returns, but any charges will be incurred by the customer.
(c) Non-warranty returns will only be accepted within thirty (30) calendar days of the invoice date. If the customer needs to make a non-warranty return claim, please contact Remiex at sales@remiex.com or call +1 (305) 227-2743 for an RMA number prior to any return.
(d) All items must be returned in purchased condition and accompanied by an RMA number.
(e) It is the customer's responsibility to pay shipping charges incurred when returning a non-warranty item.
- Surplus Warranty Return Policy
Surplus items purchased from Remiex may not be covered by the manufacturer’s warranty because Remiex is not an “authorized” dealer of the surplus merchandise. However, the item is covered by Remiex’s 1-Year Warranty, the terms of which are set forth below.
2.1 Remiex warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of one (1) year from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.
2.2 All warranties issued are provided by Remiex, not the manufacturer. All warranties issued herein are non-transferable without Remiex’s prior written consent.
2.3 If, during the Warranty Period, a customer wishes to make a claim under Section 2.1 (“Warranty Claim”), the customer shall provide notice using the following methods:
(a) Email: sales@remiex.com;
(b) Phone: +1 (305) 227-2743 (international);
2.4 Upon receipt of a Warranty Claim, Remiex will issue a Return Authorization Number (“RMA”). Remiex will not accept any Warranty Claim without a valid RMA.
2.5 Freight and rush fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.
2.6 Remiex’s obligation shall be limited to the repair or replacement, in Remiex’s sole discretion, of any such Good (or part/component thereof as Remiex determines) free of charge to the customer. If Remiex determines that the Good cannot be repaired or replaced, Remiex shall credit the customer’s account in an amount equal to the sum the customer paid for it.
2.7 Any warranty claim must be received before the end of the Warranty Period, together with the return of the Good within this same period, and must include Remiex’s RMA number.
2.8 This warranty is given in lieu of any other warranties, either express or implied, including that Remiex disclaims any warranty of merchantability, fitness for a particular purpose, and/or non-infringement. In no event shall Remiex be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to Remiex for the particular Good. Further, Remiex shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
- Repaired Products:
Items repaired by Remiex may not be covered by the manufacturer’s repair warranty because Remiex is not an affiliated service center with any manufacturer. However, the item is covered by Remiex’s 1-Year Warranty, the terms of which are set forth below.
3.1 Remiex warrants that the components repaired pursuant to a particular repair order (“Repaired Goods”) shall be free from defects in materials and workmanship for a period of one (1) year from the date the customer is invoiced for the Repaired Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Repaired Goods stored, installed, handled, operated, or otherwise used under normal conditions.
3.2 All warranties issued are provided by Remiex, not the manufacturer. All warranties issued herein are non-transferable without Remiex’s prior written consent.
3.3 If during the Warranty Period, a customer wishes to make a claim under Section 3.1 (“Warranty Claim”), the customer shall provide notice using the following methods:
(a) Email: sales@remiex.com;
(b) Phone: +1 (305) 227-2743 (international);
3.4 Upon receipt of a Warranty Claim, Remiex will issue a Return Authorization Number (“RMA”). Remiex will not accept any Warranty Claim without a valid RMA.
3.5 Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.
3.6 Remiex’s obligation shall be limited to the repair or replacement, in Remiex’s sole discretion, of any such Repaired Good (or part/component thereof as Remiex determines) free of charge to our customer. If Remiex determines that the Repaired Good cannot be repaired or replaced, Remiex shall credit the customer’s account in an amount equal to the sum paid for the Services.
3.7 Any warranty claim must be received before the end of the Warranty Period, together with the return of the Good within this same period, and must include Remiex’s RMA number.
3.8 This repair warranty does not apply to goods repaired pursuant to a Warranty Claim authorized by Section 2 or 4.
3.9 This warranty is given in lieu of any other warranties, either express or implied, including that Remiex disclaims any warranty of merchantability, fitness for a particular purpose, and/or non-infringement. In no event shall Remiex be liable for any damages except actual damages up to, but not exceeding, the amount paid to Remiex for the Repaired Good. Further, Remiex shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
- REMXEP1 and REMISN1 Warranty Returns
REMXEP1 and REMISN1 items may not be covered by the manufacturer’s warranty because Remiex is not an “authorized” dealer of the merchandise. However, the item is covered by Remiex’s 1-Year Warranty, the terms of which are set forth below.
4.1 Remiex warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of one (1) year from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.
4.2 All warranties issued are provided by Remiex, not the manufacturer. All warranties issued herein are non-transferable without Remiex’s prior written consent.
4.3 If during the Warranty Period, a customer wishes to make a claim under Section 4.1 (“Warranty Claim”), the customer shall provide notice using the following methods:
(a) Email: sales@remiex.com;
(b) Phone: +1 (305) 227-2743 (international);
4.4 Upon receipt of a Warranty Claim, Remiex will issue a Return Authorization Number (“RMA”). Remiex will not accept any Warranty Claim without a valid RMA.
4.5 Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.
4.6 Remiex’s obligation shall be limited to the repair or replacement, in Remiex’s sole discretion, of any such Good (or part/component thereof as Remiex determines) free of charge to the customer. If Remiex determines that the Good cannot be repaired or replaced, Remiex shall credit the customer’s account in an amount equal to the sum paid for it.
4.7 Any warranty claim must be received before the end of the Warranty Period, together with the return of the Good within this same period, and must include Remiex’s RMA number.
4.8 This warranty is given in lieu of any other warranties, either express or implied, including that Remiex disclaims any warranty of merchantability, fitness for a particular purpose, and/or non-infringement. In no event shall Remiex be liable for any damages except actual damages up to, but not exceeding, the amount paid to Remiex for the Good. Further, Remiex shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
- Other Terms:
5.1 All sales and services are presumed to have taken place in [Location] and those above-described warranties provided by Remiex shall be construed under [Location] law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that State or Federal Court nearest to the main office of Remiex. The parties hereby agree to personal jurisdiction over them in such Courts.
5.2 Customer warrants that it is and shall remain in full compliance with any applicable regulations controlling the sale and delivery of goods for export and is solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with Customer, our invoice, and our separate order confirmation.
5.3 In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify, and hold Remiex and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby.
5.4 The goods sold hereunder shall be at the risk of the Customer upon delivery by Remiex to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Remiex until payment in full by Buyer.
5.5 Remiex shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waives any claims relating to same.
5.6 Should any part of this transaction contravene applicable export laws, this transaction shall be immediately void and unenforceable.
5.7 No amendment to, rescission, termination, cancellation or discharge of this Agreement is effective unless it is in writing and signed by each party to this Agreement. Neither party may assign any of its rights under this Agreement without the prior written consent of the other party. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated, and does not operate as a waiver on any future occasion. Any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties does not constitute a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement.
5.8 Any customer credits resulting from the return of product will expire if not taken within one year from the credit date and will not be redeemable.
Please review our Terms of Sale and Services.